A Few Questions on the Inhouse/Outhouse Issue

• Do I have internal IT people capable of doing this?
• Will the extra workload be long term or short term?
• Do I have employees keen to be trained up for it?
• Can I recruit staff with the right skills?
• Will there be ongoing work involved in the future?
• Could an existing supplier, who knows my business, take on the project?
• Is there an external supplier with experience in my sector?
• Which option will cost me more?

The Do’s and Don’ts of Outsourcing

Do take time to clearly define and agree the objectives with the consultants.

Do outsource the things that drain your time.

Do treat external suppliers as part of the project team.

Do implement a service level agreement.

Do document your requirements clearly.

Don’t leave staff out of the loop. Explain the role of the supplier.

Don’t forget to have regular formal meetings to track progress.

Don’t sign off on work until it’s fully tested.