Outsourcing Customer Care for Low-Cost, High-Quality Services

YANTRAM BPO Services is a fast growing business process outsourcing company, and leading call center in India offering both outbound and inbound call center service. Out aim is to provide high quality value-added call center outsourcing solutions that achieve cost reductions while improving service quality.

We offer comprehensive customer care outsourcing solutions, including:

• Customer experience management
• Inbound phone support
• Customer relationship management
• Answering support services
• Customer service representative
• Technical support
• Live chat
• Customer survey
• E-mail support
• Technical support services

Our service representatives serve as the front door to your organization. Yantram employs a team dedicated to understanding each client’s needs to deliver a measurable value-added service. Team members include experts from sales, business management, knowledge management and quality assurance.

Our expertise in contact center program design and performance is the result of our commitment to leverage best-in-class practices by integrating our people, processes and technology to help clients enhance quality, increase sales and reduce costs.

We have expertise in these domains:

• Lead Generation: mortgage, insurance and other client-based businesses
• Collection Services: insurance, banking and financial services
• Market Survey/Research: automotive, consumer, energy and utilities, financial services, pharmaceuticals and healthcare, technology, transport and logistics
• Appointment settings: mortgages, computer hardware, finance and insurance, telecom, healthcare, travel, advertising, research and eMarketing

Better Service Means More Sales
Our awarding-winning live chat service has a proven track record in helping companies increase sales and improve customer service. We train our staff to be sensitive to all types of issues and to respond any emergency situation quickly and appropriately.

At Yantram, we help clients meet the challenge to maintain high utilization and productivity levels without sacrificing program performance. We have made substantial investments in technology designed to monitor and measure quality.

Yantram’s strategic partnerships are built on a solid goal: To establish relationships that create an extraordinary level of new value that neither partner can create alone. Our partners gain these advantages:

• Multiple industry experience
• Knowledgeable and experienced personnel
• Vast breadth of contact center service offerings and technologies
• Market orientation and innovation
• Lowest operating cost

Our services are readily available to B2B and B2C companies. We operate 24/7, offering expert customer service that results in solidifying your credibility with current and potential clients.

No situation is too complex or too simple; we will take care of your customers and your business.

To find out more about outsourcing your customer care operations to Yantrum BPO services, fill out the short form below.