Keeping It Simple with Outsourcing

In the seven years since its inception in 2000, Rhombus Technologies, a Mumbai, India-based privately held company, has transformed US$20,000 seed capital to a US$1.5 Million outsourcing company that specializes in call center and BPO; and IT services, with a focus on web development.

Call Center and BPO Outsourcing
Rhombus provides niche business and knowledge process outsourcing services in the mortgage industry. We can do anything and everything in mortgage services -- from lead generation to loan closings.

Simply put, you can focus on what you do best (sales and marketing), and we will do the rest:

• Mortgage lead generation -- A, Alt-A and subprime loans
• All types of documentation -- Full doc, SIVA, SISA, NO DOC, Reduced Doc, etc.
• All processing from 1003 to documents, appraisal, title, rate lock, running DU/DO, processing, underwriting, PTD conditions, PTF conditions, scheduling a closing, funding, etc.

We use Calyx LOS along with our own web-based lead management software, LOCRM, to provide you up-to-date and quick access to your data.  We provide complete back office support including, management, processing, underwriting, and closing staff. Payment is due only when the loan closes.

Web Development Outsourcing
Outsourcing your web application design and development to Rhombus lets you hire a team that understands your business requirements for web applications. Using Dynasite, we can design powerful, elegant and aesthetic user-friendly web applications.

We have a SEO partner that excels in its field and helps you reach out to your audience through an inexpensive medium.

Our methodology for any web project is focused on:

• Understanding client requirements
• Analysis of competing sites
• Providing templates for functionality and look
• Database design
• HTML Java Scripting and ASP.net Coding
• Flash intros and headers
• Audio & video integration
• Hosting of web site on client’s server or our server
• SEO and other marketing services to promote web site

Rhombus has the following infrastructure in Mumbai:

• 5000 + 8000 sq feet facilities to sit 170 agents.
• 4 MBPS (2 E1) Internet connection from Verizon, with 1 MBPS backup.
• Concerto (Aspect Enseble Pro) Predictive Dialer.
• 4 HP servers.
• Cisco Router, Win 2000 Webserver, MDaemon Mail Server, FTP Facility for each Project for maintaining Project Files.
• 5 E1 (150 channels) Audiocodes Mediant 2000 VoIP Digital Media Gateway.
• Firewall and Antivirus Hardware by Fortinet with real-time updates.
• Conference room for video conferencing.
• Access card system with trained security guard.
• 2 IT support personnel every shift, with in-house technology support for developing/integrating web based CRMs.
• 24/7 Operations.
• Resume data bank of 5000+ experienced personnel in various fields.

To learn more about outsourcing with Rhombus, fill out the short form below and we will contact you.