Outsourcing at Its Best

Motif, Inc. is a specialized business process outsourcing company providing back office transaction processing, which involves decision making; personalized customer support services, including email response and voice; and knowledge services to Fortune 500 and mid-market clients.

Motifi’s management team has extensive experience working with global organizations such as Intel, Sun Microsystems, AT&T, Prudential, Fidelity and Mellon Investment Bank. Our key differentiating factor is the ability to provide optimal outsourcing solutions through process re-engineering and Six Sigma practices. We have a long track record of exceeding all client SLA’s since inception.

Motif is headquartered in New Jersey, USA and offers global service delivery through its centers in India and the Philippines. Motif has a strong financial foundation and is backed by leading Wall Street and Silicon Valley investors. The company has established a unique work environment that enables it to continuously deliver high quality services and consistently exceed customer expectations.

Our services encompass back office processing, customer support and knowledge services including:

• eCommerce services - Personalized email response and voice support services
• Finance and accounting – 401k reconciliation and investor services
• HR services – Benefits administration and retirement services
• Mortgage - loan processing, title and settlement services
• Internet research and analysis
• Legal support services

Customer support outsourcing:
Motif has been a niche player in customer support outsourcing with over five years’ experience in delivering outstanding results for personalized customer support services, and has a 100 percent client retention track record. Through Six Sigma practices, innovative tools and dedicated focus on product knowledge, Motif has moved up the value chain and performs personalized email response, chat support, voice support, eCommerce, and content management with full-fledged Quality Assurance functions across all work performed for clients across the globe.

HR/Benefits Administration outsourcing:
Motif provides human resource services, including benefits administration services, to the Top Five outsourcing companies in the world. Motif’s expertise in back office transactions for benefits administration has helped its clients focus on winning new businesses by offering faster, personalized and cost effective services.

Mortgage Services outsourcing:
Motif has domain expertise in end-to-end back office outsourcing solutions for the mortgage industry, and serves banks, financial institutions, loan servicing companies, lenders and brokers. Services include lead generation and loan application, loan processing and underwriting, closing and post-closing, and servicing. Motif also offers back office processing for title and settlement.

The advantages of outsourcing with Motif include these highlights:

• Focus on your customer relationships
• Reduce cost to keep price competitive
• Improve quality of your services
• Improve productivity through process innovation
• Startup with minimal costs
• Dedicated resources doing your work, no sharing
• Use growth and attrition to avoid downsizing
• Keep your data secure

To learn how your company can benefit from outsourcing back office transaction processing and customer services to Motif, fill out the short form below.