At the Forefront of Outsourcing Back Office Support

Mangalam Information Technologies Limited (MITL) is a subsidiary of Electrotherm (India) Ltd. and has been providing outsourcing of back office processes since 1999.

Electrotherm is one of the largest engineering companies in India. This 22-year old company is a market leader in its division and serves over 1,200 institutional clients around the world. It is certified by the International Standards Organization and has received over 20 quality awards including recognition from the Prime Minister of India for a long history of quality products and innovations. The company serves a number of industry verticals, including legal, medical, insurance, mortgage and financial services.

MITL specializes in:

• Document coding and transcription
• Litigation support services including discovery and legal transcription
• Healthcare services including transcription, billing, digitization and medical records hosting
• Call center for commercial lead generation targeted for life/health insurance, mortgage, and financial services, for the US and UK markets.

Outsourcing with MITL offers these advantages to our worldwide customers:

• Established track record in delivering highest quality and quick turn-around time
• US-based project management team
• Scalable operations backed by a strong operations management team
• Management team comprised of quality/systems experts
• Capabilities to train a large number of people using industry best practices
• Experienced and customer-focused
• Capability to ramp-up quickly according to customer requirements
• Access to large pool of qualified manpower
• Best in class testing, recruitment and training systems for maximum employee productivity

MITL practices continuous quality improvement procedures and reviews, based on Kaizen and 5-S recommendations. Our workflow software provides required information to implement these quality initiatives.

• Software records user ID, date and time for each record produced at each level.
• Errors are identified and analyzed at every stage.
• Based on this analysis, instruction manual is updated to ensure proper training to avoid errors.
• Orientation meetings are conducted as often as required to raise awareness of error corrective measures.
• Time to perform each operation, with average minimum and maximum analyzed, to achieve peak performance by each operator

Our 300-seat workstation facility operates 24/7, with industry-standard comprehensive Internet, data, administrative, and physical security controls and procedures stringently enforced.

MITL is at the forefront of business process outsourcing, and offers the absolute assurances of the highest quality, precise work and timely delivery at the best-value cost.

To find out how your organization can take advantage of outsourcing with MITL, fill out the short form below.