Cutting Edge Value from Outsourcing CRM

Mainstay Teleservices is an outsourcing call center company based out of Bangalore, India. Mainstay provides both voice and data based solutions to its clients. Mainstay’s core outsourcing competency lies in customer relationship management with call center services like Help Desk, Technical Help Desk, Customer Response Desk and Answering Services.

Mainstay offers all these outsourcing services 365 days 24/7. Our call center solutions are custom built in accordance with the requirements of our clients that include Fortune 500 companies in the US, UK, Western Europe and Australia.

We strongly believe in delivering “Cutting-edge value for money” solutions that earn our clients that extra bottom-line profit. Our investments in knowledge and domain expertise are formidable, and have helped us not only understand the ways our clients do business, but more importantly, have helped us gain in-depth understanding of their end-customers.

Outsourcing Inbound Technical Support
Mainstay offers round-the-clock technical support for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include:

• Installation and product support
• Up & running support
• Troubleshooting and usage support

Our call center services will help you to regain control over your user support and give you the freedom to focus your IT staff on their core competencies. Our relationship management guarantees a flexible contract and help desk service level management that exceeds today's best industry practices.

Outsourcing Customer Services & Chat/Email support
We provide complete customer service support, and manage customer concerns and queries through multiple channels, including voice, e-mail and chat on a 24/7 basis. Our call center staff responds to checks on order status, information on products and services, account verification, reservation confirmations, etc.

Mainstay's new Customer Lifecycle Management is designed to improve customer efficiency, thus reducing massive costs while improving quality in every process that is migrated. The advantage of the complete cycle enables Mainstay to enhance each service and offer a complete customer experience while closely monitoring customer feedback.

To find out more about outsourcing technical support and call center services with Mainstay, fill out the short form below and we will contact you soon.