Best of Class IT-Enabled Voice and Data Outsourcing Services

InfoTek NetAlia Ltd. is a well-established outsourcing organization based out of Pune, India, offering IT and IT-enabled services in all major voice and non-voice segments of the business process outsourcing (BPO) industry since 2004. Our executives share a common vision to provide best-in-class IT-enabled services to outsourcing clients all over the world.

Established by professionals who understand your outsourcing needs, InfoTek Netalia delivers IT and IT-enabled voice and data services in almost all major verticals; and has specialized expertise in outsourcing services for call center operations, healthcare, insurance and accounting.

Our state-of-the-art facility is staffed by experienced and trained professionals. All our business process outsourcing activities are carried out in a secured environment to ensure high level of security and confidentiality. We use the latest technology to handle transfer of voice files, job assignment, data entry and conversion, accounting and auditing, data capture, OCR and ICR, and application form processing.

We strive to provide absolute excellence in service, product quality, and turn-around time.

InfoTek Netalia excels in call center BPO and offers the following outsourcing services:

• Inbound calls for customer care and problems
• Web enablement for chat, voice, or email interaction
• Interactive voice response facility
• Technical support and help desk 24/7 for billing, operational issues, change of service, additional service required, etc.
• Multilingual agent interaction, including English, Hindi and Marathi
• Outbound market research and customer feedback surveys
• Call arrival analysis reports
• Lead generation

InfoTek Netalia’s outsourcing services in Accounting:
We provide maintenance of your financial records with bookkeeping services using the best technology and expert accounting processes. A combination of tested methodologies, continual quality improvement, and extensive technological domain knowledge on US GAAP enables us to deliver tangible bottom-line benefits.

Outsourcing for the Insurance Industry:
InfoTek Netalia performs an extensive array of insurance processing services covering all policy aspects, including:

• Applications processing
• Insurance tracking
• Policy owner services
• Claims tracking
• Claims examination
• Transaction and re-insurance accounting
• Statutory reporting
• Annuities processing
• Benefit administration

Outsourcing Services for Healthcare:
With an accuracy rate of 100 percent, InfoTek NetaliA delivers a wide range of healthcare outsourcing services for US physicians, including:

• Medical transcription
• Medical coding
• Medical billing
• Patient demographics
• Charge entry
• Payment entry or cash posting
• Accounts receivable department

To learn more about outsourcing with InfoTek Netalia, fill out the short form below, and we will contact you.