Outsourcing with No Compromise,
All predictability

GAIA ITES Inc is a pioneering outsourcing services firm headquartered in California where onshore consulting experience coupled with our offshore investment, a technologically futuristic support center in Pune, India drives business process excellence.

We undertake outsourcing services that are versatile - our partners entrust with us industry-specific back office functions such as:

• Telemarketing and Collections
• Lead Generation and Customer Surveys
• Inbound Tech Support
• Accounting and financial analysis
• Data Verification, Capture and Updating
• Business Intelligence
• Web Design
• Content Management
• Customer Service via voice, email and chat
• Transaction Processing
• Internet Research
• Content Writing
• Architectural Designs
• Software Development
• Research and Analytics
• Legal Services

Since our inception, we have demonstrated the impact of outsourcing on the profitability of several multinational enterprises. We have successfully migrated and delivered core, non-core and critical functions.

Our clients come from sectors as diverse as airlines and travel, healthcare, real estate, eCommerce, transportation and IT firms.

• We are the quintessential 'generic BPO'. Our growth was spurred by painstaking research, unswerving commitment and investment of time, efforts and technology. Our goal at each stage is to replicate our client's business environment and subsequently re-engineer solutions. Our teams are meticulous in creating an extension arm of the partnering enterprise - a virtual captive BPO minus the investment!

At GAIA, advanced technology and the best-in-the-market devices are backed by an efficient technical support team, which goes about ensuring a seamless and predictable environment. No commotion, no fuss—simply reliability of a high order. We surpass offshore quality at onshore prices.

The key advantages of our technology and infrastructure are:

• Pairs state of the art hardware platforms with the latest innovations in software to allow instant scalability without any disruption in service.
• Reliability is our watchword
• Our technology partners read like a who’s who of the industry, with names like Microsoft, Sun, Lotus, IBM, Cisco, Davox, Cellit and Plantronics.
• Dedicated lease lines over fiber with complete redundancy guaranteeing connectivity at all times.

In short, every bit of technology we use has been built to the highest specifications to meet industry standards and business continuity requirements.

To find out how your company can benefit by outsourcing business processes with GAIA ITES, fill out the short form below.