Excellence in Outsourcing Customer Contact Services

Chrysalis is a leading high-caliber business process outsourcing (BPO) company with rich experience in sales and customer management. We work with clients across the globe specializing in outbound telemarketing, inbound customer support, market surveys, and data services.

Our state-of-art delivery center in India provides end-to-end contact center and office outsourcing services.

Here are a few of the advantages of outsourcing with Chrysalis:

• Versatile expertise in sales, support, survey and data services
• Seamless technology ensuring zero downtime with 100 percent back-ups
• Blended contact center supporting inbound, outbound and email processes
• Offshore pricing with perfect project delivery and peace of mind at 40% cost savings
• Lasting association based on long-term contract
• Scalability at short notice
• Assurance of quality, stability and profitability

The Chrysalis Quality Assurance guarantees accurate measurement of the most valuable asset – the voice of the customer – call after call.

At Chrysalis, we promise to deliver:

• Customer service levels guaranteed with simple winning strategies
• Business ethics with professional and moral codes of conduct
• Process management expertise that improves customer and shareholder value
• Lower costs and increased profits for your company

Our outsourcing clients retain total management control with direct control/remote monitoring facilities and ongoing involvement with the team. In other words we become the face of our clients, constantly delivering their brand values!

Inbound Excellence
Chrysalis inbound nurtures customers with the most dedicated and professional staff. A ring never goes unanswered; a query never goes unresolved, and a customer never goes unnoticed! We excel at sales support, complaint resolution, technical queries, relationships and account management, up-sell and cross-sell services.

Outbound Success
We believe it all take place in the “First Few Minutes.” Our highly skilled telesales executives 'win' the prospective customer over and make them feel they have bought the right product/service. We provide complete telemarketing, lead generation and follow-up, market research and survey, credit recovery and billing services… with a mission to always up-sell and cross-sell.

As long-term partners in our client's success, we execute strategies to accelerate time to results. The outcome – our clients increased ability to manage business processes effectively and efficiently to better support their strategic business plans, to improve performance, profitability, and shareholder value.

Chrysalis is always looking to the future with a focus on expanding our capabilities and multiple practice areas ranging from software development, sales/marketing, tech support/customer service, to web design, accounting, and general administration services.

To find out more about outsourcing contact center and other office services with Chrysalis, fill out the short form below.