Accelerate Your Growth!!!

Beacon is a fully multimedia Web-enabled Business Process Outsourcing services bureau. We offer world class outsourcing of BPO/Call Center solutions to our partners throughout the world using a back-office center in Hyderabad, India (Beacon Global IT Services) which has a current capacity of 1000 stations working 24/7 and called as with major plans to increase the head-count capacity up to 2500.

We also currently operate a 48-seater outsourcing contact center at our Head Quarters in Poughkeepsie, New York.

Soar with your Strengths

Successful organizations enjoy rapid and sustained growth by identifying their strengths, focusing on building those strengths while enlisting business partners to provide key services. Our strength is providing a top quality Contact Center service that is all we do.

Real Value

Since technology forms the backbone of any contact center implementation, Beacon has invested great deal of effort into ensuring that the technological solutions we offer for contact center management provide state of-the-art functionality while remaining cost-effective. Keeping costs as low as possible is essential to growth but doing so at the expense of service quality can be devastating. Beacon offers flexible, technologically sound solutions that exceed the industry standards for Quality of Service and Cost Savings; this is how we deliver Real Value.

Our clients have achieved quantifiable business benefits, and competitiveness with our outsourcing strategy. We offer BPO/Call Center Services to clients in the United States, Australia and United Kingdom in a variety of industries, including:

• Telco
• Marketing
• Publishing
• Healthcare
• Mortgage
• Internet
• Search Engines
• Resorts
• Security Systems
• Financial Services
• Banks

Key Partnerships

The Business Partners you choose can help or hinder growth. Outsourcing a key component of a business is a big decision; a business needs to consider cost and service quality together to determine value. Beacon operates as a seamless extension of your business; your customer is our customer as well.

Beacon has partnered with the world’s best and we fully understand what it takes to partner the best. Our collective experience and proven track record in delivering competitive advantage has helped build our credibility, besides earning us tremendous customer loyalty.

The key-word of Beacon is to be your partner rather than a vendor. We know the difference: a partner is a long-term relationship, while a vendor is short-term relationship, which is not stable. Since technology forms the backbone of any call center implementation, Beacon has invested a great deal of effort into ensuring that the technological solutions we offer for outsourcing call center management provide state of-the-art functionality while remaining cost-effective.

To find out how your company can partner with Beacon for outsourcing BPO/Call Center services, fill out the short form below and we will contact you.